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Our Garden Design Service

From your first Garden Design Consultation right through to completion, here's what to
expect when you begin your Garden Design project with us.



1. Initial consultation

Our Garden Design process begins with an initial consultation with a qualified Garden Designer, either face-to-face or over a video call, to discuss your garden project. This is where we can discuss any specific requirements, initial ideas, and an approximate budget for your project. 

usually last about 60–90 minutes and is completely free.



2. Site analysis and survey

The garden design process begins with an initial one-to-one consultation with a qualified Garden Designer to discuss your garden project, any specific requirements, stylistic preference

It all begins with some one-to-one time with one of our designers at your chosen Neptune store or over video call. This is where you’ll get to talk us through your ideas, wishes and wants. Your designer will also take you through the collections and answer any early questions you might have. This appointment will usually last about 60–90 minutes and is completely free.

1. initial meeting

The process begins with an initial meeting to discuss the scope of works, any specific requirements, stylistic preferences, and an approximate budget for your project.

2. site analysis & survey

​The next step is to analyse and survey your outdoor space to gain a better understanding of the scope of works and inform any design choices. To do this, I will evaluate any existing features and services, lighting conditions, weather exposure, soil type (if any), and the property's style and location. I will also measure your outdoor space to obtain accurate dimensions and any level changes. 

For larger gardens or for those that have varied terrain, listed buildings, or are located in a Conservation Area, I would recommend obtaining a survey from a trusted external Surveyor.

3. concept design

Having drawn up the survey and analysed your outdoor space, I can now begin the concept design. I will produce a concept design including:

  • a 2D drawn-to-scale master plan (bird's eye view) showing the proposed layout

  • some 3D perspectives to better help visualise the proposed design

  • a planting mood board

  • a materials mood board

4. detailed design

After the concept design has been approved, I will then begin work on the detailed design.


This will include:

  • a drawn-to-scale planting plan along with a plant schedule detailing names of the plants, quantities, eventual size and heights

  • construction drawings 

  • level plans

  • any elevations (a sight line visual perspectives)

  • final 3D perspectives

  • lighting plan (if required)

  • any other plans or details that may be required for example for planning purposes

5. construction

I will send the final designs to a few local and trusted landscaping contractors, which is called tendering, who will prepare a cost estimate for the project. Going out to tender ensures you get the best landscaper for the job and that the quote is competitively priced.

Now your garden can start to be built! Throughout the garden build, I will visit your garden to check on the build progress and to answer any questions you may have. 

Once the garden has been signed off in a final inspection, the landscaper has been and gone, you can now enjoy your new garden and watch it change and evolve over time!

6. aftercare

Aftercare is an important aspect to consider to ensure your outdoor space remains healthy and looking its best. 

For small projects, we offer an exclusive garden aftercare service on either a monthly or seasonal basis. For larger sites, we can suggest a number of dedicated specialists who can help. 

We also offer an easy-to-follow garden maintenance document that contains garden aftercare instructions specifically tailored to you for those with green fingers.

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